FAQs

Our jewelry is handcrafted using authentic materials including sterling silver, gold plating, semi-precious stones, and high-quality alloys. Each piece is carefully crafted to ensure durability and lasting beauty. We provide certificates of authenticity with our premium pieces.

We accept all major payment methods including credit cards (Visa, Mastercard, American Express), debit cards, UPI, net banking, and popular digital wallets. All transactions are processed through secure payment gateways to ensure your financial information is protected.

Your security is our top priority. We use industry-standard SSL encryption to protect your personal and payment information. Our website is PCI-DSS compliant, and we never store your complete card details. All transactions are processed through secure, verified payment gateways.

Prices may vary due to ongoing promotions, seasonal sales, or stock clearance offers. If you notice a price difference within 24 hours of your purchase, please contact us immediately via WhatsApp at 8850957540 or email support@kaushalyaartjewellery.com, and we'll be happy to assist you.

We offer a 7-day return and exchange policy from the date of delivery. Items must be unused, in original condition with all tags attached. To initiate a return or exchange, contact us via WhatsApp (8850957540) or email (support@kaushalyaartjewellery.com) with your order number and reason for return. We'll guide you through the process.

Once your order has been shipped, we will send an email confirmation of your shipping details and a tracking number. You can track your orders from the Track Your Order page on our website, or contact us directly via WhatsApp at 8850957540 for real-time updates.

Domestic orders typically arrive within 5-7 business days. We process and ship orders within 1-2 business days of receiving payment. Delivery times may vary based on your location and local courier services. You'll receive tracking information once your order ships.

Please contact us immediately via WhatsApp (8850957540) or email if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't been shipped yet. Once shipped, you can use our return policy instead.

Yes, you'll find this option under the 'Profile' section once you've logged in. You can update your name, email, phone number, and shipping addresses at any time.

Click on the 'Login' button and select 'Forgot Password'. Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Log into your account and navigate to 'My Orders' to view your complete order history, including current and past orders with their tracking information.

If you have further questions, please feel free to Contact Us. Our team is here to help you!